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Astute Smart Device

My Astute Smart Device says Offline?

Check the internet and Wi-Fi connection. It can also be due to a power interruption or load shedding.

More information: Astute Range

Can I add other devices to the CBI Home App?

You can add many CBI Astute devices. The CBI Home App is also compatible with Smart Life or Tuya Smart Devices.

More information: Astute Range

What is the maximum range for the device?

A typical Wi-Fi connection needs to be within 20 meters of the Wi-Fi router. Thick walls and other obstacles might affect the range.

More information: Astute Range

Why is my device only switching ON once?

Ensure when setting up the schedule that you select all the days of the week you would like to have device operate. If "repeat" is not set in the timer schedule screen, the action is only performed once.

More information: Astute Range

Would the device operate if I swopped live and neutral connections around?

It is not recommended.

More information: Astute Range

What does a solid red light indicate?

This means the unit is powered on, but is not paired to a smartphone or tablet and is not connected to the internet.

More information: Astute Range

My Internet is down, how do I switch the device?

You can manually operate the Astute Device by pressing the Power Button (large square button) to switch it. A red flashing light will indicate that the device is manually switched "ON". The blue light will be off due to not having an internet connection.

My device stopped responding?

Firstly check the internet connection of the mobile phone and router. Try rebooting the ASC by pressing the Reboot Button for 1 second (small round one, below the Power Button), then try again after a few seconds. For the ASI / ASP switch the Isolation Switch OFF, wait for 1 second and switch it ON again to reboot.